RETURN /EXCHANGE POLICY
If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.
RETURN OF MERCHANDISE PURCHASED ONLINE
For a full refund, return your merchandise to your local Abercrombie & Fitch store in the US, or send your merchandise back to us at:
Abercrombie & Fitch Returns Department
200 Abercrombie Way
New Albany, OH 43054 USA
IMPORTANT RETURN INFORMATION
EXCHANGE OF MERCHANDISE PURCHASED ONLINE:
We exchange any merchandise in resalable condition with a copy of your original invoice. You have three options to exchange your merchandise:
You are responsible for return shipping costs. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.
RETURN /EXCHANGE OF MERCHANDISE PURCHASED AT A STORE:
If you are not satisfied with your purchase, and the merchandise is in its original condition, return it for an exchange or refund in any of our Abercrombie stores worldwide, subject to the terms below. Our stores do not accept any returns or exchanges by mail. Merchandise purchased at a store cannot be returned to Abercrombie & Fitch Returns Department address.
If you have the original receipt, Abercrombie & Fitch will refund the item based on the original form and amount of payment. An Abercrombie & Fitch merchandise credit will be issued for any returns of previously exchanged merchandise or for returns of purchases made with a gift card. Without the original receipt, an Abercrombie & Fitch merchandise credit will be issued for the current local price of the item. Abercrombie & Fitch may limit the number of returns allowed without original receipt. All returns made in a country other than the original country of purchase will receive a merchandise credit in the local currency of the current price of the item at the location processing the return.
If the price of the merchandise you purchased is reduced and you present your original sales receipt and the merchandise within (14) days of the original date of purchase, we will refund the difference between the two prices. Only one price adjustment per item is permitted. Abercrombie & Fitch reserves the right to request an I.D. during any transaction or to deny any refund, exchange or price adjustment. All sales of Gift Cards are final and will not be refunded. This policy does not affect your statutory rights.
US only: If your check is returned unpaid for insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.